We respect your privacy and are committed to protecting your personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

 

Who we are

Infinite Trophies (“we”, “us”, “our”) is the responsible party for the personal information we collect through our website and when you place a custom order.

Contact us:


Website: www.infinitetrophies.co.za

Email: sales@itrophies.co.za

Phone: 061 507 1553

WhatsApp: 078 216 2916

 

What information we collect

When you place an order or contact us, we may collect:

• Name, email address, phone number and general area

• Body measurements and fit preferences (for custom clothing)

• Order details and payment information (processed securely by our payment provider – we do not store your full card details)

• Any other information you voluntarily provide (e.g. messages or special requests)

We may also collect limited technical information such as your IP address and browser type through cookies or analytics tools to help the website function and improve.

 

Why we collect and use your information

We use your personal information to:

• Process and fulfil your custom orders

• Communicate with you about your order (confirmations, updates, delivery)

• Arrange delivery

• Respond to enquiries

• Improve our website and services

• Comply with legal obligations

Providing the required information is necessary to complete your order. If you do not provide it, we will not be able to process your custom order.

 

Sharing you information

We only share your personal information with trusted third parties when necessary, such as:

• Payment gateways (to process payments)

• Courier / delivery companies (to deliver your order)

• Website hosting or email service providers

We do not sell your personal information.

 

How long we keep your information

We keep your order and customer information for as long as needed to fulfil the order and for legal/tax purposes (usually up to 5 years). After that, we securely delete or anonymise it.

 

Security

We take reasonable steps to protect your personal information from loss, misuse or unauthorised access. Payment details are handled by secure, PCI-compliant payment providers.

 

Your rights

Under POPIA you have the right to:

• Request access to the personal information we hold about you

• Request correction or deletion of your information

• Object to certain processing

• Lodge a complaint with the Information Regulator (https://inforegulator.org.za) To exercise any of these rights, please email us at sales@itrophies.co.za.

 

Newsletter and marketing emails

If you subscribe to our newsletter, we will use your name and email address to send you occasional updates, special offers, new product announcements and style tips.

• You can unsubscribe at any time by clicking the “unsubscribe” link in any marketing email or by contacting us.

• We will only send marketing emails if you have given us clear permission (opt-in).

• We will never share your email address with third parties for their own marketing.

 

Cookies

Our website may use essential cookies to function properly and limited analytics cookies. You can manage cookie settings in your browser.

 

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.